Me: Thank you for calling SunTrust Bank, my name is Julia may I have your Full name
Client: Yes My name is Mary Ellen...
Me: Thank you Mrs Ellen, how can i help you today?
Client: Yes I'm unable to get online to see my account..
Me: Ok, May I have the last 4 digits of your social security?
Client: Sure, My husband's last 4 is ****...
Me: ok....Now can I have the last 4 of YOUR social?
Client: Oh, I'm sorry I didnt know You wanted mine?
Now....Need I say more about this caller?????? lol
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